From Legacy to Leading-Edge

To stay competitive, insurers must harness technology to transform legacy processes in claims, distribution, and underwriting & pricing.

30%
of the cost of a claims journey can be reduced with automation
76%
of customers show interests in personalized products (usage & behavior-based)
76%
of insurers have implemented gen AI capabilities in one or more business functions

Accompanying your Transformation

Your challenges
Our solutions
Cost-Efficient Delivery Model

We employ the Global Delivery Model to strategically leverage our resources in 30+ countries to achieve cost optimization while ensuring undisrupted, round-the-clock support. We also offer flexible pricing plans for our services & products, tailored to match various business requirements.

Scalable, High-Quality Workforce

Having a workforce of 33,000+ employees, with 3,000+ BFSI engineers, we offer quick resource ramp-up based on project requirements. Our talents are equipped with comprehensive BFSI expertise, with 500+ and growing insurance-related certificates achieved.

End-to-End Services

We offer full-package services and solutions, from strategy consulting to solution implementation and maintenance, helping insurers unlock the convenience of vendor consolidation and improve vendor efficiency.

Robust Data Capabilities

With 1,100+ data engineers, we have helped global organizations strengthen their data capabilities and remove data silos. We also actively enhance our data & cloud services by partnering with leading tech giants, such as Google Cloud and SAP. 

 Industry & Regulatory Compliance

We uphold our products and service offerings to the highest level of global standards and models, including ISO 27001 for information security management, CMMI (Capability Maturity Model Integration) Level 5, and TMMi (Testing Maturity Model Integration) Level 5. 

Responsible AI Research & Development

We are an active advocate of responsible AI development. We are among the founding members of the AI Alliance – a global partnership of tech giants to advance safe AI. We also partner with AI institutions, such as Mila and Landing AI, for developing guidelines & best practices for AI ethics.

Full Customization

As the needs of every business and their clients are unique, we understand that the one-size-fit-all approach is no longer suitable. Our solutions are 100% tailor-made, specially designed to help insurers personalize experience for their clients. 

Technology & AI Competence

We leverage emerging technologies such as AI, Cloud, Automation to develop transformative solutions. With 1,500+ AI specialists and an extensive partner network that includes NVIDIA, EBaoTech, Innoveo, and more, we are committed to delivering innovations quickly and consistently. 

Award-Winning AI Solutions

We achieved the Gold Stevie® Awards at the 2024 Asia-Pacific Stevie® Awards for Innovation with Confidon – our automation solution for underwriting and claim processing. Our AI-powered agent platform (AIDP) also earned recognition at the Hong Kong Business Technology Excellence Awards. 

Cost-Efficient Delivery Model

We employ the Global Delivery Model to strategically leverage our resources in 30+ countries to achieve cost optimization while ensuring undisrupted, round-the-clock support. We also offer flexible pricing plans for our services & products, tailored to match various business requirements.

Scalable, High-Quality Workforce

Having a workforce of 33,000+ employees, with 3,000+ BFSI engineers, we offer quick resource ramp-up based on project requirements. Our talents are equipped with comprehensive BFSI expertise, with 500+ and growing insurance-related certificates achieved.

End-to-End Services

We offer full-package services and solutions, from strategy consulting to solution implementation and maintenance, helping insurers unlock the convenience of vendor consolidation and improve vendor efficiency.

Robust Data Capabilities

With 1,100+ data engineers, we have helped global organizations strengthen their data capabilities and remove data silos. We also actively enhance our data & cloud services by partnering with leading tech giants, such as Google Cloud and SAP. 

 Industry & Regulatory Compliance

We uphold our products and service offerings to the highest level of global standards and models, including ISO 27001 for information security management, CMMI (Capability Maturity Model Integration) Level 5, and TMMi (Testing Maturity Model Integration) Level 5. 

Responsible AI Research & Development

We are an active advocate of responsible AI development. We are among the founding members of the AI Alliance – a global partnership of tech giants to advance safe AI. We also partner with AI institutions, such as Mila and Landing AI, for developing guidelines & best practices for AI ethics.

Full Customization

As the needs of every business and their clients are unique, we understand that the one-size-fit-all approach is no longer suitable. Our solutions are 100% tailor-made, specially designed to help insurers personalize experience for their clients. 

Technology & AI Competence

We leverage emerging technologies such as AI, Cloud, Automation to develop transformative solutions. With 1,500+ AI specialists and an extensive partner network that includes NVIDIA, EBaoTech, Innoveo, and more, we are committed to delivering innovations quickly and consistently. 

Award-Winning AI Solutions

We achieved the Gold Stevie® Awards at the 2024 Asia-Pacific Stevie® Awards for Innovation with Confidon – our automation solution for underwriting and claim processing. Our AI-powered agent platform (AIDP) also earned recognition at the Hong Kong Business Technology Excellence Awards. 

How We Can Help

  • AI- Agent Digital Platform (AIDP)

  • API Marketplaces

  • Banca Solution

  • AI- Lead generation, scoring & allocation

 

  • POS Platform
  • Workflow Automation
  • Self Service to Customers
  • eFNA (Financial Needs Analysis) 
  • AI/ML Automated Underwriting
  • STP Rule Engine
  • Workflow Automation 
  • RPA for Policy Administration
  • Customer Super App
  • Policy Lapse Prediction 
  • AI/ ML Automated Claim Processing
  • Fraud Detection
  • Rule Automation
  • Workflow Automation
  • Customer Super App
  • Voice & Chat AI Assistants
 Distribution

  • AI- Agent Digital Platform (AIDP)

  • API Marketplaces

  • Banca Solution

  • AI- Lead generation, scoring & allocation

 

Point of Sales/ Prospecting
  • POS Platform
  • Workflow Automation
  • Self Service to Customers
  • eFNA (Financial Needs Analysis) 
New Business Processing/ Underwriting
  • AI/ML Automated Underwriting
  • STP Rule Engine
  • Workflow Automation 
Policy Servicing
  • RPA for Policy Administration
  • Customer Super App
  • Policy Lapse Prediction 
Claim
  • AI/ ML Automated Claim Processing
  • Fraud Detection
  • Rule Automation
  • Workflow Automation
Customer Engagement
  • Customer Super App
  • Voice & Chat AI Assistants
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Success Stories

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Case Study

Automate Underwriting and Claim Processes: From 2 Days to 2 Seconds

A leading life insurance group in Asia-Pacific has employed FPT’s solution to streamline the underwriting & claim processes from 2 days to merely 2 seconds, with an accuracy rate of 99%. Subsequently, the company managed to optimize costs, enhance customer experience, and improve data governance. 

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Case Study

Digitally Transform 96% of Insurance Customer Services with a Super App

A world-leading insurance group in Asia partnered with FPT to implement a customer super app powered by AI, OCR, and eKYC technologies. With the solution, the company successfully improved customer services, having 96% of services go digital and resolving 87% of inquiries in the first call.

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Case Study

Lower Cost, Improve Productivity with an AI-Powered Platform for Agents

A leading Asian insurance group partnered with FPT to build a digital agent platform with features including AI chatbots, lead management, and more. Subsequently, the company managed to increase the number of online-issued policies by 95% & have 100% of recruitment processes go digital.

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Case Study

Drive 35% of Revenue Growth with Digital Transformation & IT Modernization

FPT helped an Asian insurance group modernize its IT infrastructure by deploying microservices, transforming end-user computing, centralizing data, and migrating applications to the Cloud. Thus, the client improved data accessibility and decision-making, and subsequently achieved 35% revenue growth. 

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Insights

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Press Release
Triple Wins at 2024 Globee® Awards for Technology These accolades from the prestigious Globee® Awards demonstrate FPT Software's continued commitment to innovation and excellence in developing cutting-edge technology solutions.
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Press Release
Gold Stevie® at 2024 Asia-Pacific Stevie® Awards for Innovation
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News
Hong Kong Business Technology Excellence Award for Agent Digital Platform in Insurtech Global leading IT company FPT Software has earned recognition at the Hong Kong Business Technology Excellence Awards in the Software - Insurtech category. This marks the first time the company has received this prestigious award, reinforcing its status as a trusted service provider in the insurance sector.
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Unlocking Insurers' Productivity With AI: How FPT's Confidon Is The Key

Customer satisfaction is a fundamental priority for every business. However, inefficient processes and manual tasks can lead to delays for agents in the insurance industry. Leveraging the power of AI, FPT developed Confidon, which offers scalable, customizable, and tailor-made solutions for automated underwriting, claim process, and lapse prediction. 

 
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The Next Insurance Accelerator: Unlock Productivity Gains with AI

Forecasted to add as much as $1.1 trillion in annual value to the global insurance industry [1], AI technologies are expected to empower the next wave of productivity. Specifically, applying Gen AI solutions in insurance distribution can generate $50 billion annually for the whole industry and help individual insurers increase revenue by 20% and reduce costs by 15% [2]. It is mainly thanks to boosted productivity, streamlined processes, enhanced customer services, and data-driven decision-making enabled by AI applications. 
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Client Testimonial

quote FPT is a leader in IT services, and AIA is very honored to partner with the company to provide better insurance services. I do think this is the perfect time to discuss new collaboration opportunities.
Mr. Wayne Besant Chief Executive Officer
AIA Vietnam 
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Our Clients

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Our Partners

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Awards & Certification

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