Service

Managed Services

Minimize your IT management effort to
maximize innovation and agility

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A holistic approach

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The pace of change and disruption caused by technology has challenged many enterprises to rethink the way they manage and leverage their IT department. By taking a holistic approach to IT operations management and embracing leading-edge technology along with proven processes, organizations can achieve greater speed, agility, efficiency, and productivity.

FPT’s outcome-driven, integrated platform-centric view fosters end-to-end managed services across the enterprise’s entire IT management stack. Our proprietary framework - FAFCO (FPT's Applied framework and Cognitive Operations) – is a comprehensive approach to business process, application, and infrastructure management services that will enable your organization to achieve its goals.

Success stories

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Application Management Service for a Leading Manufacturing Company in South Korea
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Spicing Up Efficiency: Global AMS Services for a Japanese Seasoning and Spice Producer
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Japanese Bank: Cloud Security Enhancing Solution
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Application Management Service for a Leading Manufacturing Company in South Korea
Spicing Up Efficiency: Global AMS Services for a Japanese Seasoning and Spice Producer
Japanese Bank: Cloud Security Enhancing Solution
See more

Our services

Service Management (ITSM)

  • Service Level Management and Reporting
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release & Deployment Management
  • Configuration Management
  • Document Management
  • Performance Management

Service Desk & Device Support Service

  • Multilanguage Support
  • Shared Services, Dedicated Services
  • Fully Remote Operating & Onsite Support Model
  • Supported Channels: Voice, Chabot's, ticketing tool, email, etc.
  • Powered by AI, Analytics and other state of the art tools
  • Monitoring & Auto Resolution of PC related incidents
  • Patching and Security Monitoring
  • Physical PC, virtual PC, Mobile Device Support

Application Management Services

  • End to end application managed services covering: Application Operation, Maintenance, Enhancements, Development, Application Testing
  • Adhering to ITIL
  • Customizable SLA to meet customer requirements
  • Wide range of technologies and business domains
  • Powered by AI, analytics, automation and other state of the art tools

Cloud & On Premises Infrastructure Management Services

  • End to end cloud managed services covering public and private cloud L1 monitoring, L2 and L3 services
  • Adhering to ITIL
  • Customizable SLA to meet customer requirements
  • Wide range of technologies
  • Powered by AI, analytics, automation tools and other state of the art tools

Security Management Services

  • Security Monitoring
  • Threat Hunting
  • Incident Management
  • Identity and Access Management
  • Penetration Testing
  • Data Protection Audit
  • Cloud Infrastructure Audit

IT Spend Management Service

  • Cloud Cost Optimization Service
  • License Management and Optimization Service
  • Enterprise IT Spend analysis tool implementation and operation

IT Workforce Service

  • ODC (Offshore Delivery Center) service
  • BOT (Build Operate Transfer) service
  • Shared Service Center establishment service

Infrastructure Managed Services (IMS)

  • Monitoring Services
    24x7 Monitoring - Health Check and Escalation (Ping Monitoring, Process Monitoring, Service & Resource Monitoring, URL monitoring, Port Status checking, Doing Schedule or Adhoc report)
  • System Management Services
    System Management, Active Directory management, Email Management, VMware and Hyper-V management, Log management
  • Network/Security Management Services
    LAN Management, WAN Management, Wireless System Management, Firewall System Operation and Management, Intrusion prevention system Operation and Management
  • Facility Management Services
    Electrics System, Cooling System, Fire Detection System/ Fire Suppression System, Security System, BMS System
  • Backup & Storage Management Services
    Backup & Storage System Operation, Backup & Storage System Administration, Backup & Storage System Troubleshooting, DC/DR planning and testing, Doing Schedule and Adhoc Reports
  • Unified Communication Management Services
    VoIP Management, Unified Communication Management, Virtual Workplace Communication Management
  • Middleware Management Services
    Web & Application Operation Services, Web & Application Troubleshooting Services
  • IT Help Desk Services
    Assists client day-to-day functionality and efficiency/ Provides IT support/ Configures, installs and maintains complex software systems/ Identifies, manage and resolve issues in a timely manner/ Manages projects successfully on time and within budget, ...

Reason to go with us

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Skills and Expertise

With nearly 20 years of Staff Augmentation expertise across 30 countries, our Managed Services supports hundreds of corporations that strive for the best user experience with great flexibility.

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Global Delivery Model

We offer holistic support from development to operations with great speed and scalability with our flexible global delivery model: onshore, nearshore, and offshore.

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Technologies and Global Standards

With strict adherence to global standards (ITIL, ISO 20000, ISO 9001, and ISO 27001) and a robust Operation Center with VPN and VPI, we help organizations fully leverage cutting-edge technologies such as AI, analytics, automation, or cloud computing.

Global standard process & quality assurance
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