Managed Services

Minimize your IT management effort to
maximize innovation and agility

A holistic approach

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The pace of change and disruption caused by technology has challenged many enterprises to rethink the way they manage and leverage their IT department. By taking a holistic approach to IT operations management and embracing leading-edge technology along with proven processes, organizations can achieve greater speed, agility, efficiency, and productivity.

FPT’s outcome-driven, integrated platform-centric view fosters end-to-end managed services across the enterprise’s entire IT management stack. Our proprietary framework - FAFCO (FPT's Applied framework and Cognitive Operations) – is a comprehensive approach to business process, application, and infrastructure management services that will enable your organization to achieve its goals.

Our services

Service Management (ITSM)

  • Service Level Management and Reporting
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release & Deployment Management
  • Configuration Management
  • Document Management
  • Performance Management

Service Desk & Device Support Service

  • Multilanguage Support
  • Shared Services, Dedicated Services
  • Fully Remote Operating & Onsite Support Model
  • Supported Channels: Voice, Chabot's, ticketing tool, email, etc.
  • Powered by AI, Analytics and other state of the art tools
  • Monitoring & Auto Resolution of PC related incidents
  • Patching and Security Monitoring
  • Physical PC, virtual PC, Mobile Device Support

Application Management Services

  • End to end application managed services covering: Application Operation, Maintenance, Enhancements, Development, Application Testing
  • Adhering to ITIL
  • Customizable SLA to meet customer requirements
  • Wide range of technologies and business domains
  • Powered by AI, analytics, automation and other state of the art tools

Cloud & On Premises Infrastructure Management Services

  • End to end cloud managed services covering public and private cloud L1 monitoring, L2 and L3 services
  • Adhering to ITIL
  • Customizable SLA to meet customer requirements
  • Wide range of technologies
  • Powered by AI, analytics, automation tools and other state of the art tools

Security Management Services

  • Security Monitoring
  • Threat Hunting
  • Incident Management
  • Identity and Access Management
  • Penetration Testing
  • Data Protection Audit
  • Cloud Infrastructure Audit

IT Spend Management Service

  • Cloud Cost Optimization Service
  • License Management and Optimization Service
  • Enterprise IT Spend analysis tool implementation and operation

IT Workforce Service

  • ODC (Offshore Delivery Center) service
  • BOT (Build Operate Transfer) service
  • Shared Service Center establishment service

Infrastructure Managed Services (IMS)

  • Monitoring Services
    24x7 Monitoring - Health Check and Escalation (Ping Monitoring, Process Monitoring, Service & Resource Monitoring, URL monitoring, Port Status checking, Doing Schedule or Adhoc report)
  • System Management Services
    System Management, Active Directory management, Email Management, VMware and Hyper-V management, Log management
  • Network/Security Management Services
    LAN Management, WAN Management, Wireless System Management, Firewall System Operation and Management, Intrusion prevention system Operation and Management
  • Facility Management Services
    Electrics System, Cooling System, Fire Detection System/ Fire Suppression System, Security System, BMS System
  • Backup & Storage Management Services
    Backup & Storage System Operation, Backup & Storage System Administration, Backup & Storage System Troubleshooting, DC/DR planning and testing, Doing Schedule and Adhoc Reports
  • Unified Communication Management Services
    VoIP Management, Unified Communication Management, Virtual Workplace Communication Management
  • Middleware Management Services
    Web & Application Operation Services, Web & Application Troubleshooting Services
  • IT Help Desk Services
    Assists client day-to-day functionality and efficiency/ Provides IT support/ Configures, installs and maintains complex software systems/ Identifies, manage and resolve issues in a timely manner/ Manages projects successfully on time and within budget, ...

Reason to go with us

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Small is the new big

We offer flexibility, agility and fast transition that allow quick and timely solutions to clients’ need. With us, enterprises can start small, act small and still achieve big results.

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Trust is the new competitive edge

Trust has long been the glue that binds our clients with us. We provide companies with not only digital solutions, but also security, reliability and confidence in their own systems and services.

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AI is the new weapon

AI is fully leveraged to help organizations uncover opportunities for modernization, cost optimization, and disruption forecasting that balance both efficiency and innovation.

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