Our client is a world-leading insurance group headquartered in Asia. The company faced challenges in navigating customer needs, improving engagement and loyalty, and lowering operational costs incurred by manual inquiry processing. As a solution, the company has partnered with FPT Software to implement a super app - a comprehensive, web and mobile-supported platform for insurer-customer interactions, powered by AI, OCR, and eKYC technologies. With the super app, the client has reaped fruitful results, including:

- Digitally transforming 96% of customer services,

- Having 87% of customer inquiries resolved in the first call,

- Enhancing customer engagement with 9.2 million online registered customers.

- Having 95% of policies issued online.