Case Study: Harness the Power of Data: How a Leading Asian Insurance Company Lower Cost, Improve Productivity & Unlock New Revenue Streams with Digital Agent Platform
The client is a world-leading insurance group headquartered in Asia with over a century of history. Dedicating to the betterment of Asia, the company has been exploring different areas to better serve the community by emphasizing technology applications, with one initiative being improving performance and efficiency when searching, consulting, and taking care of potential and existing customers. To fulfil the goal, the client has turned to FPT Software to build a digital agent platform with a comprehensive set of features, including lead management, automated reports, digital recruitment & training, customer service assistance, and goal & activity management. With the solution, the company has successfully streamlined operations with digital and automated processes, increasing the number of online issued policies by 95% & having 100% of recruitment processes go digital. The company also reaped other fruitful results, including improved performance with an AI-powered chatbot, enhanced customer services, and more data-driven decision-making.