David Kou (L) - FPT Greater Bay Indochina’s (a subsidiary of FPT Software) Director of Delivery and Solution at the Award Ceremony
Global leading IT company FPT Software has earned recognition at the Hong Kong Business Technology Excellence Awards in the Software - Insurtech category for its groundbreaking Agent Digital Platform (ADP). This marks the first time the company has received this prestigious award, reinforcing its status as a trusted service provider in the insurance sector.
Organized by Hong Kong Business Magazine, the Hong Kong Business Technology Excellence Awards celebrate exceptional companies that have made significant strides in technological innovation. The program highlights excellence and innovation within Hong Kong's dynamic tech landscape.
FPT Software’s award-winning Agent Digital Platform (ADP) is an innovative solution designed to support a multinational insurance company headquartered in Hong Kong and operating in several markets across APAC to transform its business operations and enhance customer experience. The platform is developed to elevate agent productivity and client satisfaction through artificial intelligence embedded features, including digital onboarding, seamless remote training, automated reporting and centralized lead management.
FPT Software’s solution enables the client to minimise manual effort, mitigate risks, enhance operational efficiency, and reduce processing times. Implementing ADP has led to remarkable outcomes, with over two million leads generated, 100% remote digital sales, and a 10% increase in agent productivity.
Truong Hoang Phuc, FPT Software’s Director of Finance Services Solutions Group said: "This achievement reflects our commitment to innovation and excellence in the insurance sector. We are poised to expand our footprint in Hong Kong and bring our advanced insurtech solutions to more clients in the region. Our goal is to empower our partners with cutting-edge technology that boosts efficiency, enhances customer experiences, and transforms the future of insurance.”
With over 15 years of experience, FPT Software has been a trusted partner for leading global insurance providers, offering end-to-end, scalable, and customizable solutions, including customer self-service applications, payment processing services, automated underwriting, and lapse prediction. Earlier this year, FPT Software’s innovative insurance solution, Confidon, earned a Gold Stevie® at the 2024 Asia-Pacific Stevie® Awards for Innovation.
