SERVICE
Global 24x7 Application Management Services
Accelerate business innovation with our one – stop – shop solution
An One-Stop-Shop Solution
From operating a newly implemented ERP system to improving the current AMS operation on a global scale, you can find all the services you need in our comprehensive Global 24x7 AMS solution. Our services cover the entire product landscape of the most powerful ERP software nowadays, including SAP (ECC, S/4HANA), Microsoft Dynamics 365 (Business Central, Finance and Operations), Oracle, and other software types such as CRM and BI.Tailoring to the detailed needs of Application Management Services (AMS) for ERP or Non-ERP systems worldwide, FPT Software's Global 24x7 AMS service is a one-door-to-all solution. We aim to free up your efforts dealing with multiple global working sites and power your business with game-changing technologies.
Service Offering
Proud to be trusted by giants
Project Ajinomoto: SAP S/4HANA Full-cycle Implementation & AMS
“I really appreciate the efforts of FPT Software team in the high quality and cost-effective AMS Services provided after the completion of SAP Implementation.
Having your team always makes us happy and be able to utilise the new system.”
Rheem Australia and Rheem Vietnam
Rheem Vietnam was very impressed by the streamlined processes as well as the comprehensive and flexible working models used in FPT Software’s Global AMS service after go-live. All requests coming from our users are always resolved on-time and precisely.
I believe that FPT can do more and more to bring not only us but also other customers the best value of Global AMS service in the future.
Why us?
Ecosystem
AkaSuite & other FPT’s toolsFPT Software’s integrated suite of innovative digital tools
Fast Scale
57 Global Working Sites at 27 countries and territories help you scale fast.
Certified Experts
700+ Worldwide experts
Working Model Portfolio
On top of that, we offer flexible working-hour options with a variety of supporting languages to connect all of your global sites with consistent quality.
5 Days
Service Operation (8x5 12x5 16x5 24x5)
7 Days
Services Operation (8x7 12x7 16x7 24x7)
5 Days
Service Operation (8x5 12x5 16x5 24x5)
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8x5 1
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8 hours per day
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Min. 3 FTEs
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1 shift 3
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Max. 1 timezone coverage 4
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VI/EN/JA/KO 5
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12x5 1
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12 hours per day
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Min. 4.5 FTEs
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1.5 shift 3
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Max. 2 timezone coverage 4
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VI/EN/JA/KO 5
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16x5 1
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16 hours per day
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Min. 6 FTEs
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2 shift 3
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Max. 2 timezone coverage 4
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VI/EN/JA/KO 5
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24x5 1
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24 hours per day
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Min. 9 FTEs
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3 shift 3
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Max. 3 timezone coverage 4
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VI/EN/JA/KO 5
7 Days
Services Operation (8x7 12x7 16x7 24x7)
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8x7 2
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8 hours per day
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Min. 4 FTEs
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1 shift 3
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Max. 1 timezone coverage 4
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VI/EN/JA/KO 5
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12x7 2
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12 hours per day
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Min. 6 FTEs
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1.5 shift 3
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Max. 2 timezone coverage 4
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VI/EN/JA/KO 5
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16x7 2
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16 hours per day
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Min. 8 FTEs
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2 shift 3
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Max. 2 timezone coverage 4
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VI/EN/JA/KO 5
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24x7 2
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24 hours per day
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Min. 12 FTEs
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3 shift 3
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Max. 3 timezone coverage 4
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VI/EN/JA/KO 5
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1 5 Days Service Operation from Monday to Friday, excluding public holiday
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2 7 Days Service Operation from Monday to Sunday (public holiday is optional)
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3 Number of shifts per day (each shift has 8 working hours)
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4 Timezone: The working time zone (8~10 hours) of a region (e.g. Europe, Northeast Asia, etc.)
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5 Supporting languages
