Case Study: RPA & IDP/OCR for an 88% Processing Time Reduction: Hyperautomate the Credit Approval Process for a Global Trading Company
The client is a Europe-based subsidiary of one of the largest general trading companies worldwide. Specializing in providing loans to agriculture companies, the company faces the challenges of dealing with an enormous amount of data in different formats, making the process of scanning and evaluating its clients’ performances a labor-intensive and time-consuming task. To enhance customer experience and employee productivity, the client has turned to FPT Software to automate parts of their credit approval process, utilizing top-notch technology, including Robotic Process Automation (RPA) and Intelligent Document Processing (IDP). The solution has brought tangible business values for the client, including significant time and cost savings, enhanced customer experience, and improved accuracy and consistency. Given the benefits, the solution has been successfully scaled across the company’s 10 other European offices, such as Germany, France, and Hungary.