Our client is a leading life insurer with operations in nearly 20 countries worldwide and a history of over 100 years. Nevertheless, the company had been experiencing stagnant revenue growth for three years due to operational inefficiencies caused by manual sales processes and low agent productivity, thus affecting customer satisfaction. 
Striving to improve operations, our client has turned to FPT Software’s AI solutions, including Confidon for automating underwriting and claim processing, and AIDP – an AI-powered platform for agents. With our AI solutions, the company successfully increased underwriting efficiency by 600%, reducing the handling time to 2 seconds per policy. The insurer also managed to raise the straight-through-processing rate to 78% and have 100% policies issued online.