Our client is a leading producer of polyurethane and polycarbonate raw materials, headquartered in Germany, whose operations can be traced back to the 19th century. As its supply chain and logistics department was overloaded with manually handling requests from both internal and external parties, the company sought innovative, AI-powered solutions to streamline the processes and enhance productivity. Partnering with FPT, the client deployed Procurement-GPT and Supply Chain-GPT as virtual assistants for automating responses, answering queries, and processing requests. As a result, the company successfully reduced the request handling time from days to a mere 2-5 minutes per request, achieving a 99% increase in productivity gains.