Case Study: Empowering Service-First Mindset: Increase Process Efficiency by 35% for a Leading Financial Company with 360* Employee Service Portal
The client is a financial institution operating in Vietnam, marking their presence with three main headquarters in Hanoi and Ho Chi Minh City. Embracing its service-first mindset, the company has invested heavily in technology to transform both back-office and customer-facing operations. In an attempt to improve operational efficiency, the company strived to build an advanced workflow management system to replace its existing manual processes, leveraging FPT Software’s FezyFlow solution. As a result, the company successfully digitized over 200 processes, experiencing a whopping 90% cut in printing costs and a 35% increase in process efficiency.