A top 5 insurance company in Asia-Pacific strives to transform its backend operation, particularly the claim handling process, by applying emerging technology such as AI. Partnering with FPT, the client has developed an end-to-end automated and AI-powered solution for claim processing. The solution is equipped with features such as allowing customers to submit claims online and an end-to-end STP flow from receiving claim requests to making final claim decisions based on AI algorithms. By automating the claim process, the client has successfully optimized workflows, enhanced customer experience, and ultimately improved business performance.