The Enterprise Resource Planning (ERP) system has emerged as the backbone for most firms. It integrates every facet of an operation in a single user interface allowing firms to effectively manage their business and automate several back-office functions.

As one of the biggest firms in Europe, the Client soon realized and leveraged the benefits of ERP. The Client’s SAP ERP system has been in continuous operation to fulfill the needs of almost 15,000 users. As several processes within ERP need IT support, the Client wanted to enjoy responsive maintenance services, ensure proper system performance and minimize the impact of any disruption to its 15,000 end-users