Case Study: 2 Seconds to Insure 1 Billion Lives: Leveraging Confidon and Microsoft Dynamics 365 for a Global Insurance Leader
A multinational insurance and finance corporation, strategically partnered with FPT Software to modernize underwriting and claim adjustment processes. As a solution, FPT Software implemented Confidon - an advanced algorithm designed to automate and accelerate the processing of claim and underwriting requests - and Microsoft Dynamics 365. As a result, FPT Software expedited 12% in the STP (Straight Through Processing) rate, accelerating adjustment time from 20 minutes to 2 seconds. Besides attracting 9.2 million online customers, 2 million leads and $280 million ANP were generated, maximizing customer engagement and boosting revenue.