Manual administrative tasks have been an ongoing challenge for the healthcare industry, which consumes valuable time and resources that could otherwise be dedicated to patient care. On average, 40% of healthcare workers spend at least a quarter of their work week on repetitive tasks. In response to this challenge, intelligent automation (IA) — an innovative combination of artificial intelligence (AI) and automation technologies — emerges as a promising solution for various healthcare tasks, including: freeing up administrateive tasks, automating medical claim processing, transcribing and extracting medical text. 

Free up effort for administrative tasks 

Administrative tasks are essential for the smooth operation of healthcare organizations but often involve repetitive and time-consuming processes. Intelligent automation (IA) provides a transformative solution by utilizing AI-powered software and machine learning (ML) to streamline these tasks. For example, IA can optimize patient scheduling by automating the entire process, from booking appointments to sending reminders. This not only minimizes missed appointments but also enhances overall efficiency. Deloitte estimates that automation can save schedulers between 38% and 47% of their time, which translates to approximately 700 to 870 hours annually. 

Furthermore, AI-powered chatbots, integrated with advanced machine learning and natural language processing (NLP), can handle a variety of administrative tasks. With 24/7 availability, AI chatbots automate responses to common health queries, manage appointment scheduling, and send medication reminders. This automation streamlines communication between patients and healthcare providers, reduces the administrative burden on staff, and enhances patient engagement. By addressing routine inquiries and tasks, AI chatbots allow healthcare professionals to focus more on critical care and meaningful patient interactions, demonstrating how intelligent automation can significantly improve healthcare operations.

Automate medical claim processing 

In traditional healthcare settings, tasks such as verifying patient eligibility, submitting medical claims, and following up with insurers are labor-intensive and error-prone. These manual processes often lead to delays and errors that can slow down the revenue cycle and increase the workload for healthcare workers. According to KFF, 17% of claims were denied even when patients used in-network physicians, and some insurers experienced denial rates of up to 80% due to the manual handling of claims. The involvement of multiple stakeholders, each with distinct requirements and regulations, exacerbates issues such as incorrect data entry and document mishandling.

Thus, intelligent automation can transform these processes by leveraging advanced technologies to enhance efficiency. Automated systems can instantly verify patient eligibility by accessing insurers' databases, retrieve up-to-date coverage information, and accurately complete claim forms. In addition, real-time tracking systems keep healthcare workers informed about necessary actions and automatically follow up with insurers to ensure timely updates about pending medical claims. Besides, IA can also predict denial risks by analyzing historical denial and appeal data, which allows healthcare providers to address potential issues before submission and reduce medical claim denials. 

Text transcription

Intelligent automation can automatically transcribe patient-doctor conversations and convert spoken dialogue into written text. This results in a faster and more accurate documentation process and reduces the need for doctors to make manual corrections.

A prime example of this technology's potential is FPT Software’s partnership with a prominent Southeast Asian distributor of hospital medical systems. In an effort to enhance patient-centric care, the client implemented FPT Software’s advanced Speech-to-Text model, AIScribe. This innovative tool automates the transcription of patient-doctor interactions, then summarizes and updates electronic health records (EHRs) in real time. AIScribe streamlines EHR data entry and system uploads to reduce manual work for healthcare professionals. Additionally, the tool integrates with AI-powered assistants and clinical decision support systems (CDSS) to facilitate immediate access to patient information, provide evidence-based recommendations, and propose optimal workflows based on the data captured in EHRs.

As a result, our client achieved a remarkable reduction of 50% in healthcare documentation time, approximately 7 minutes per patient encounter. Moreover, this automation tool has significantly improved healthcare workers' productivity, alleviating burnout and fatigue by 70%. Documentation accuracy has also seen a notable enhancement, with 75% of physicians reporting higher quality in their clinical records.

Discover how FPT Software empowered patient care and boosted productivity for healthcare workers with AI Solution.

Text extraction 

Managing vast quantities of documents is a common challenge in healthcare. While extracting data from typed documents has become relatively straightforward with Optical Character Recognition (OCR), recognizing handwriting remains a hurdle. Handwriting issues, such as different fonts, messy handwriting, misaligned text, and poor document quality further complicate this task. Thus, FPT.AI Read marks a remarkable advancement in document digitization with its sophisticated handwriting recognition capabilities, providing healthcare professionals with cutting-edge features: 

• Advanced handwriting recognition: While handwriting recognition is inherently complex, FPT.AI Read employs machine learning, deep learning, and computer vision technologies. This enables it to accurately interpret handwritten text, including numbers and letters, with an accuracy rate of up to 85%.
• Effective data extraction: For printed documents, FPT.AI Read manages around 80% of data extraction and entry tasks with an accuracy rate of 95% or higher.
• Accuracy verification: The system includes a robust verification model that identifies anomalies, such as missing letters or incorrect dates. It cross-checks information across multiple documents or CRM systems to ensure data integrity.
• Error detection and alerts: FPT.AI Read features a warning system that highlights fields with lower accuracy, making it easier for users to review and correct errors.

Empowering the future of healthcare with FPT Software 

Automation, AI, and robotics are crucial for modern CIOs, but realizing their full business value can be challenging. According to Forrester, while only around 20% of CIOs see "increasing top-line revenue" as a primary goal for automation, achieving real value requires more than cost reduction. Success in this area demands significant investments in employee training, organizational restructuring, and thoughtful budgeting. By prioritizing these steps, healthcare companies can harness automation and AI effectively to drive meaningful business improvements. 

As healthcare companies advance on their digital transformation journey, FPT Software can help you boost efficiency through the joint power of AI and automation. 

See how FPT Software is shaping the future of better healthcare here: https://fptsoftware.com/industries/healthcare