With the global competition shifting to the digital realm, automation has emerged as the key enabler to accelerate business innovations and unlock new value propositions. In fact, an IDC study has revealed that 44% of Asia-Pacific enterprises are shifting their investment priorities to automation initiatives to gain competitive advantages such as enhanced CX. Despite the effort, challenges surrounding business, technology, and people/ culture dimensions remain major obstacles to enterprise-wide automation implementation. 

This paper, in collaboration with IDC, introduces a winning strategy for harnessing the full power of automation, highlighting the crucial role of trusted partners such as FPT Software as the “master orchestrator” in guiding organizations’ automation journey to success.