Faced with increasing supply chain complexity and overwhelming volumes of manual requests, a global chemical manufacturer turned to AI to drive end-to-end value transformation. Partnering with FPT Software, the company deployed large language model (LLM)–powered solutions that automated procurement and logistics inquiries, reduced processing times from days to minutes, and achieved a 99% improvement in request handling speed. This initiative not only streamlined internal workflows and elevated customer satisfaction but also laid a scalable foundation for multilingual, intelligent operations across the company’s global footprint.
