Robotic Process Automation (RPA) is one of the best solutions to get started and quickly produce benefits from technologies. RPA uses software to automatically collect, analyze, execute tasks as well as specialized processes, especially periodic tasks that require human involvement.

Nowadays most companies are seeking for technology applications to surpass their rivals in the digital age. Robotic Process Automation (RPA) is one of the best solutions to get started and quickly produce benefits from technologies. RPA uses software to automatically collect, analyze, execute tasks as well as specialized processes, especially periodic tasks that require human involvement. Possessing the technology platform, knowledge of domain and experience in working with customers around the world, FPT has become a leading RPA solution provider in Vietnam.

Benefits of RPA Solution

With FPT's comprehensive and flexible RPA solution, customers will be able to decrease costs, increase profitability, productivity and responsiveness as well as enhance security. Also, this solution raises employee satisfaction by directing them to more attractive and meaningful tasks. On the other hand, FPT’s RPA solution support customer to prove and optimize other benefit of RPA such as fast deployment and transparent to existing IT system. Automate a process in weeks without any updating of your existing applications, 24 x 7 x 365 and quickly scale up/down.

How to know you need RPA?

The organizations which have the repetitive activities, consume many efforts and having structured or semi-structured data should be applied RPA first. No matter what are your domains banking, insurance, telecom, retail, logistics, manufacturing etc., FPT will collaborate to optimize and automate core specialized businesses. Empirically, IT service, data extraction, accounts payable, legacy system integration etc. are the top candidates. RPA helps IT team to automate response to the common requests, monitor the systems. Onboarding/off boarding can be automated such as user provisioning processes, entry employee data, integrating with account management or email to the related manager. Any data extraction from web browsers, Excel, CSV, database, email application also can be quickly applying RPA. RPA can also be leveraged the benefit by integration with AI platform to process the image, test, voice or other unstructured data.

(Read more: RPA: The Transformer for Your Business Success)

RPA solution

The FPT’s RPA solution offers the RPA capability assessment service, giving enterprise an overview of readiness for RPA, assessing priorities and benefits for each business process, building up a strategy of deploying RPA for businesses. Through workshops and PoCs, FPT helps employees be aware of the ability and benefits brought by RPA.

Next step, FPT provides the product of akaBot to deploy, implement RPA. The akaBot interface is visual and its capability of interacting with Web, Desktop, Server platforms in order to automate business processes related to CRM, SAP, HR, Finance, IT… akaBot can flexibly be implemented on both on -premise and cloud. Possessing the artificial intelligence platform, akaBot is capable of processing unstructured data: images, sounds, conversations, etc. Also, akaBot enables to the RPA centralized management such as room management. The real-time state management helps to detect an arising incident in a timely manner.

FPT has a long-term vision of making akaBot intelligent enough to be an employees’ assistant of even an enterprise virtual staff. In the coming time, once installed on staffs’ computers, akaBot will automatically collect and analyze employees’ daily tasks, thereby proactively propose recommendations for automating tasks based on factors including task frequency, benefit, repetition, etc.

To get a comprehensive RPA solution, implementation and management service are remarkably crucial. With over 500 specialists and developers who possess a wide range of certificates, RPA-deploying experience will definitely meet the most stringent requirements of quality, implementation progress.

Case Study

  • AkaBotplatform for SSC ticket processing

Noticed the end user want to automate processing ticket on the SSC portal including check the ticket status, access other systems to execute business following content of ticket then complete ticket, FPT have deployed akaBOT platform in order to reduce the effort to process 8000 tickets per year, as well as reduce the average response time on each ticket. Particularly, the solutions will build, run and manage three robots with different roles, as follow, Reset password, Email rules and Create GIT folder. Then robots will automatic access SSC Portal to check eligible tickets and interact with existing system as a normal user, as follow, Web, Desktop, Terminal and Legacy system.

Because akaBOT platform works 24/7, therefore, the SSC unit can improve productivity by 70%. Moreover, the solution decreases the human mistake less than 1% as well as reduce 60% processing time.

  • akaBOT and akaOCR for Automate Remittance Business Process

A demand from Hanoi Branch that choose FPT to be their partner in order to improve their remittance process. The idea is to develop Automate Remittance Business Process to cover more than 1000 trans per day, support multi formats namely, PDF, TIF, JPG, PNG and implement project less than 10 weeks.

Therefore, FPT have deployed akaBOT and akaOCR in order to standardize remittance process and remittance form. More specifically, the akaBOT builds robot to automate the business process, interact on screen as a user, and does not affect existing apps. It also validates data, sends notification email, reads configuration parameter of robot. Coming with that, akaOCR analyses remittance form structure and covert to text. The solution supports three services like Assessment, Design, Implement and Golive.

Since akaBOT and akaOCR application works 24/7, therefore, the bank can improve productivity by 60%. Moreover, the solution decreases the human mistake by 50% as well as reduce 60% processing time. And implementing the project about 10 weeks.

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Author Bui Dinh Giap