Our client is one of the world’s largest personal care and retail giant, headquartered in Japan. With 100+ years of history and an extensive network, the company’s IT landscape has grown substantially complex, causing limited visibility and bottlenecks in operations. Partnering with FPT, the company implemented ServiceNow IOMT solution to centralize its IT data and streamline system monitoring, logging as many as 580,000+ IT assets into the system. By improving IT system visibility, the solution has helped the company enhance its incident detection capabilities, cutting down from days to just 1 hour for identifying and investigating incidents – a 70% deduction in resolving time.