Our client is a multinational financial group specializing in life insurance, asset management, and a broad range of financial solutions. To better support its network of over 40,000 employees across 20+ countries, the company set out to deploy a bespoke, integrated, AI-powered platform.

To achieve this, the client partnered with FPT to implement its flagship AI-Agent Digital Platform (AIDP). The solution provides a 360-degree view of agent activities, enabling streamlined daily operations, efficient task management, and stronger support for sales and customer engagement. As a result, agents can reduce time spent switching between applications by up to 40%, significantly improving productivity. In addition, AI-driven lead scoring equips agents with deeper insights into customer needs, allowing for faster, more accurate targeting - ultimately increasing lead conversion rates by up to 20%.