A Pioneer in Veterinary Imaging

Our Korea-based client is a leading provider of innovative digital imaging solutions for the veterinary field. Dedicated to enhancing the quality of animal healthcare, the company develops cutting-edge imaging technologies and software that streamline diagnostic and clinical workflows across veterinary practices.

With a strong focus on user-friendly design, its solutions empower veterinarians to prioritize patient care, removing the complexity of managing imaging tools and records. The company’s comprehensive portfolio spans digital radiography and Picture Archiving and Communication Systems (PACS) to advanced cloud-based platforms, enabling clinics of all sizes to access fast, accurate, and efficient diagnostic capabilities.

The Vision: Scaling a Smart Veterinary Ecosystem

To realize its ambition of becoming a global leader in veterinary imaging, the client’s Vet Business Division has set a strategic goal to dominate the domestic Practice Management System (PMS) market while differentiating itself from competitors.

The division is launching the Smart Vet Clinic Solution—a comprehensive platform that integrates the upgraded PMS 365 with the WAAL mobile pet diary. This solution is designed to help veterinary clinics enhance patient care, streamline operations, and remain competitive in a rapidly evolving market.

The client plans to deploy the Smart Vet Clinic Solution to 2,000 clinics across Korea, significantly expanding its reach and unlocking new business opportunities.

What the Client Needed

To support this vision, the client required a comprehensive, scalable digital platform for veterinary hospitals and clinics to streamline operations and improve pet health management.

Key requirements included:

  • End-to-end monitoring, recording, and support of companion animal care throughout their treatment journey
  • Secure cloud-based data storage on AWS, ensuring reliable access for authorized users while supporting research and ongoing care
  • Real-time data sharing among veterinarians, staff, and relevant stakeholders to enable collaboration and data-driven decision-making

Core platform features included:

  • Electronic medical records
  • Billing and payments
  • Appointment scheduling
  • Automated reminders
  • Inventory management
  • Secure document and image storage

The system also needed to be accessible across Windows devices, mobile platforms, and web browsers, while leveraging AWS infrastructure for scalability, security, and high availability.

The Challenge: Bridging Clinical Insight and Operational Efficiency

While the platform was designed as a comprehensive practice management solution, several challenges emerged across both clinical and operational dimensions.

The system supports essential veterinary workflows from electronic medical records and billing to appointment scheduling, automated reminders, inventory tracking, and secure data storage. It also enables efficient diagnostic processes by providing seamless access to DICOM images, helping doctors interpret medical imaging more effectively and efficiently.

Additionally, visual comparison tools allow practitioners to track changes between examinations, making it easier to assess disease progression or recovery over time. Doctors can also update patient data directly within the system, supporting faster evaluation of treatment outcomes and more informed decision-making earlier in the care process.

However, concerns remained around potential gaps in diagnostic accuracy, workflow efficiency, and overall clinical outcomes. In particular, system limitations raised questions about their potential impact on patient survival rates. This highlighted the need for further optimization and innovation.

FPT's Solution: A Connected, Multi-Platform Approach

To address these complexities and ensure a seamless implementation, FPT proposed a comprehensive system integrating Web, Mobile, and Windows applications, each
tailored to specific roles within the veterinary workflow.

Web Application: The Operational Backbone

The web app serves as the core platform for hospital management and administrative functions. Designed and deployed on Amazon Web Services (AWS), it ensures high availability, scalability, security, and reliability.

Key features include:

  • Content Management System (CMS) for organizing hospital-related content
  • Ticketing system to streamline communication and issue resolution among medical staff
  • Customer reporting capabilities to provide detailed reports for pet owners, enhancing transparency
  • User and hospital management tools for secure administration

AWS-powered architecture:

  • Scalable infrastructure using AWS services such as EC2 for hosting, RDS for data management, and S3 for secure storage of documents and images
  • Strong security through AWS Identity and Access Management (IAM) and encryption to protect sensitive medical and user data
  • High availability via auto-scaling, load balancing, and multi-zone deployment to ensure the system remains accessible and performs optimally, even during peak times
  • Continuous Integration and Deployment (CI/CD) pipelines using AWS CodePipeline and CodeDeploy for automated updates and maintenance, minimizing downtime and ensuring rapid feature delivery
  • Real-time monitoring and analytics with AWS CloudWatch to maintain system health 

Mobile Application: Enhancing the Pet Owner Experience

The mobile app focuses on improving client engagement and accessibility:

  • Easy appointment booking
  • Visit tracking and medical history monitoring

Windows Application: Enabling Clinical Precision

The Windows app is designed for clinical use:

  • Advanced DICOM viewer for analyzing medical images
  • Tools for precise diagnostics and visual comparison between examinations

Results & Impact: Driving Better Care and Operational Excellence

The deployment of FPT’s comprehensive veterinary practice management solution has delivered measurable value for clinics and pet owners alike:

  • Enhanced Diagnostic Accuracy: Advanced visual DICOM tools enable doctors to detect subtle changes between diagnostics. Features such as visualizing teeth, CT scan data, and other medical images improve precision and confidence in clinical assessments.
  • Streamlined Hospital Management: A centralized workflow - including user management, diagnostic reporting, and the full spectrum of medical examinations and treatments for pets - reduces administrative burden and improves care delivery.
  • Empowered Pet Owners: Mobile access to booking, visit tracking, and health records allows users to take a more proactive role in their pets’ healthcare, leading to earlier interventions and better long-term outcomes.
  • Improved Clinical Reporting: The creation and management of detailed diagnostic reports enables better case tracking, more informed decision-making, and continuous improvement in treatment protocols.
  • Scalable, Reliable Operations: Currently operating in over 1,000 hospitals across more than 1,000 domains, the platform serves 14,375 end users. Its robust AWS-based architecture supports continued growth and market leadership in clinical diagnostics.
  • Market Leadership: Strong adoption and proven performance position the client as a leader in veterinary clinical diagnostics.

By combining cloud scalability, integrated workflows, and advanced imaging capabilities, FPT has helped the client transform veterinary practice management—enabling more efficient operations and, ultimately, better outcomes for animal care.